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Our people.

Our greatest asset.

Our People
Our People

Empowering Agents in the Changing CX Landscape

In regaining a sense of excitement for collaboration and continued advancement in the distributed work environment, companies are strategically investing in their employees and can adequately equip them to handle their day-to-day workflow.

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At Alta, we firmly believe that everything begins with people. Our team is our greatest asset, driving our mission forward and embodying the values that define who we are. We recognize that their talent, dedication, and passion form the foundation of our success, and we are deeply committed to fostering an environment that nurtures their growth, well-being, and professional development.

Diversity: A Guiding Principle

Diversity is one of Alta’s seven guiding principles and serves as the bedrock of our organizational culture. We celebrate differences in backgrounds, cultures, and viewpoints, understanding that these differences are pivotal in nurturing the innovative solutions we offer to our clients. By bringing together individuals from various walks of life, we harness a broad spectrum of ideas, experiences, and talents, which drives our success and enriches our service offerings.

Commitment to Equality and Inclusion

Creating a diverse, equitable, and inclusive environment is core to our values. When every team member is empowered to contribute and be themselves, we can truly excel, both within our organization and in our interactions with the broader community. Our commitment to these principles ensures that we go beyond expectations and achieve outstanding results for our people, our communities, and our clients.

Employee Impact Recruiting

At Alta, we take great pride in employing top talent in countries like the Philippines and Belize, where job security and fair wages can profoundly impact not only the employee but also their families and communities. We believe that our efforts in impact recruiting not only enhance our workforce but also contribute to the betterment of the regions we serve, creating a positive cycle of growth and opportunity.

Forbes

Forbes

Alta Resources is honored to be named to Forbes’ List of Best Mid-Sized Employers for the third consecutive year in 2023. As a global customer service outsourcing company supporting Fortune 500 clients, this recognition is particularly meaningful to us. It reflects our longstanding commitment to building relationships and caring for people.

In addition to being featured on the Best Mid-Sized Employers list, Alta is also ranked 21st out of 75 on the list of Best Wisconsin Employers. This recognition underscores our dedication to fostering a workplace that truly values our employees, clients, and customers.

Employee Engagement

At Alta Resources, Employee Engagement is one of our four strategic mandates and a cornerstone of our success. Over the past eight years, our dedicated partnership with Gallup has enabled us to drive employee engagement to near “world-class” levels across all global locations. This consistent focus has yielded year-over-year improvements, translating into measurable benefits for our clients.

These benefits include lower attrition rates, increased productivity, fewer errors, improved employee health and attendance, and enhanced operational efficiencies. We are committed to continually refining our approach through the use of digital communications, collaboration platforms, and regular surveys to gather valuable insights into employee sentiment. By prioritizing engagement, we not only foster a thriving workplace culture but also enhance our service delivery to clients.

Employee Engagement