We started out in 1995 wanting to build something different. Something better. A company focused on brand experiences, not just answering calls. And that’s exactly what we did.
More than two decades later, we’re still at it. Making sure to always learn, grow and evolve.
From locations across North America and into Asia and Central America, we build customer loyalty and solve complex challenges for the world’s biggest brands.
We’re in the relationship business. And our approach to everything reflects that. We listen, we ask thoughtful questions, we genuinely care. Honesty, transparency and open lines of communication are the keys to our success—and all that we do for you.
We immerse ourselves in your culture to provide the most seamless brand experience—while never losing sight of who we are. We’re the ones who put people first. It’s that simple, and that unique.
You can’t be the best if you’re not led by the best. And we are. Take a look at the people you’ll be working with to help your business grow.
James F. Beré, Jr. is Chairman & CEO of Alta Resources, a global customer relationship business process outsourcer.
As CEO of Alta LATAM, Juan Pablo is passionate about driving innovation and growth across the region.
As Chief Financial Officer, Heather Owen Nigl has spent her career maximizing efficiency and profitability across the entire organization.
As Chief Information Officer, Matt Nelson actively oversees Alta Resources’ global IT operations, infrastructure and future-growth strategy.
John Beré’s experience in corporate strategy, operations and analysis has uniquely qualified him to help guide Alta Resources move forward.
Dave Quandt is a BPO industry leader, developing numerous customer-focused, metrics-driven programs to bring results for our clients year-after-year.
As our Vice President of Global Talent, Amy collaborates globally to support Alta’s continuous efforts to drive leadership development and employee engagement to optimize results.
As Vice President of Growth for Latin America, Andres is passionate about cultural diversity and continuous learning, qualities that help him lead and inspire teams across different markets and regions.
Oliver, better known as ‘Koji’, is a BPO-industry leader in the Philippines whose experience in call center operations, client partnership and site management delivers consistent growth.
Vincent Valeri is a process-oriented leader who specializes in fast-track analytics to quickly rollout, execute and manage complex client operations.
As VP of Business Development, Pat Nicholson applies his procurement know-how and knowledge of best practices, technology and process improvement to remain closely involved with all of our clients and verticals, as well as the innovative solutions we use to serve them.
Kris Forsling, Vice President of Sales Operations, oversees both sales and care teams, driving growth, revenue, and leadership development since joining in 2015.
There are a lot of reasons the world’s best brands choose us. One of them is that we’ve refined and molded our practices over the years into industry bests—continually improving and training our staff to deliver the highest levels of security, efficiency, and cost-savings for our clients.
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We’re a company that was built on care. And it shows in everything we do. From our commitment to helping others to our high moral and ethical standards, you can be confident we’ll do right by you, and for you. Every time.
Alta AcadeMe is our proprietary web-based learning management system (LMS) designed to provide training in special skills, subjects, or advanced education. We were intentional with the focus on Me, as this is also a resource for personal development, where every user can choose a path for their personalized learning journey. Allowing individuals to do their jobs more effectively while preparing them for future growth and opportunities.
Our level of community involvement is one of the things that makes us so unique. We’re genuinely committed to helping others and giving back to the communities where we live and work.
Without a strong commitment to legal regulations and ethical standards, we wouldn’t be able to offer our clients the trust, transparency, and mutual respect that are the cornerstones of who we are.
We strive to be a good neighbor, care for our employees, and reduce our impact on the environment. Working to limit our energy consumption, paper use, solid waste generation, air travel, and water use is a huge priority for us.