Notice of Security Incident

Strategies to safeguard
data and information.

Cybersecurity
Cybersecurity

Empowering Agents in the Changing CX Landscape

In regaining a sense of excitement for collaboration and continued advancement in the distributed work environment, companies are strategically investing in their employees and can adequately equip them to handle their day-to-day workflow.

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Cybersecurity and Data privacy

Our Cybersecurity program is aligned with the National Institute of Standards & Technology (NIST) framework and standards, as well as applicable industry regulatory requirements. This includes, but is not limited to, GDPR, the U.S. Health Insurance Portability and Accountability Act (HIPAA), the International Organization for Standardization (ISO), and PCI Data Security Standard (PCI DSS). Our program encompasses strong information security and cyber operations capabilities designed to protect our company, our associates, our clients, and their end users. We continuously review and strengthen our cybersecurity measures to ensure they are responsive to emerging threats.

Transparency and Accountability

Alta Resources successfully maintains its AICPA SOC 2, Type 2, PCI Level 1, and HITRUST r2 CSF certifications through rigorous audit conducted by certified third-party evaluators. These certifications demonstrate our commitment to a comprehensive security framework with adequate and appropriate controls around technological, logical, and physical security, specifically for Personally Identifiable Information (PII), Payment Card Information (PCI), and Protected Health Information (PHI).

Alta collects and uses personal data solely for legitimate business purposes that align with the original intent for which the data were gathered. Our data collection extends to job applicants, employees, business partners, and website visitors. We comply with privacy regulations and relevant laws, including the California Consumer Privacy Act (CCPA). Additionally, Alta Resources complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, established by the U.S. Department of Commerce.