Alta Resources is excited to participate in the upcoming SOCAP Spring Symposium, taking place from April 30 to May 2, 2023, in Columbus, OH. The event promises to be an insightful and engaging experience for customer care professionals, with a focus on the latest trends and best practices in the industry.

This year’s symposium will feature an impressive lineup of speakers including Alta’s own Amy Bouthilet, Vice President Global Talent. There will also be panel discussions and workshops, covering a wide range of topics, including:

• The future of analog and creating a more human world
• ChatGPT and the latest advancements in Natural Language Processing (NLP) and conversational AI
• The importance of employee experience in the experience economy
• Workforce optimization and improving contact center performance
• Training in the new normal
• Conversational data and customer insights
• Best practices in offshore outsourcing
• Coaching for success with the Predictive Index
• Consumer legislation and its impact on contact centers
• Customer ratings and reviews
• Insights from the 2023 CPG Complaints Per Million Survey
• Building a compelling business case for investment in consumer affairs
• Managing complexity in the rapidly changing automotive environment

In addition to the informative sessions, there will be numerous networking opportunities, a scavenger hunt, and an exciting Casino Night Party to wrap up the event. The symposium also features several keynote speakers, including David Sax on creating a more human world, Jon Harris on the importance of relationships, and Olympian Johnny Quinn on thinking like a champion.

Alta Resources will be joining hundreds of other CX experts at the SOCAP Spring Symposium, where we’ll learn from industry pioneers and expand our knowledge on how to better serve our customers. We look forward to sharing our experiences and insights with you upon our return.

Join us in Columbus for this fantastic event, and let’s work together to strengthen our skills, build connections, and enhance the customer care industry. See you at the SOCAP Spring Symposium 2023!