It’s easy to feel like you’re falling behind if you’re not constantly moving forward at the speed of tech. The trouble with not understanding what AI is or how conversational AI fits in the contact center space is it tends to create one of two behaviors by decision makers—they either drag their feet too long or make hasty, uneducated decisions about which solutions to implement. Either way, they are their own worst enemies for growth and innovation.

So, whether you’re already searching for the best conversational AI solution or you’re not even sure what AI is or how it’s relevant to you, this session will help you understand where it fits within your specific needs in the voice-driven contact center space. By the end, you’ll be equipped with concrete takeaways and action items to transition effectively into the digital workspace, giving you confidence and clarity to trek forward.

Still not sure it’s for you?

The ‘How to Maximize Conversational AI in the Contact Center’ virtual session is for those who answer ‘yes’ to any or all of these questions around common contact center challenges:

• Are your voice-channel systems complex for your agents? Your customers?

• Do your systems require extensive manual data entry that must be accurate and collected in real-time?

• Are you affected by the labor shortage or interested in working proactively to uncover alternatives?

• Do you experience lower customer experience scores than you’d like?

• Are your operational costs higher than ideal?

• Are your agents frequently burnt out?

Any of these challenges can create a larger-than-life hamster wheel of challenges if left unchecked. In this highly educational, virtual session, Dara Rodziewicz will guide you through the steps to bring value to your customers and agents, along with providing:

1. Best practices for leveraging conversational AI
2. Identification of use cases for conversational AI in the contact center
3. Case studies that highlight seamless customer interactions—from beginning to outcomes

In 30 minutes, you can walk away with more confidence and less overwhelm around how you can maximize conversational AI in your contact center.

About Dara Rodziewicz
With more than 18 years of contact center experience, Dara Rodziewicz has a proven track record of helping global brands maximize customer experiences through applied innovation. As the Director of Artificial Intelligence at Alta Resources, Dara has been passionately integrating AI into the contact center space through disciplines such as natural language processing, machine learning, and robotic process automation in relevant, value-driven use cases.

About Alta Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the most recognizable and fastest-growing brands in the world. Alta creates added value for its clients through applied innovation with autoMate, Alta’s voice-driven AI customizable platform. To learn more, visit www.altaresources.com/innovation.

About SOCAP
SOCAP International is a member-driven association committed to advancing customer care and engagement at all levels of business by delivering content and programs to best-in-class customer care experts across all industries. For more on SOCAP, visit www.socap.org.